Privacy Policy
Welcome to VetoAI!
These privacy policy outline the rules and regulations for the use of our product and services
1. Our approach to privacy
1.1 VetoAI Technologies Bharat Limited (“I”, “we”, “our”, or “us”) is committed to protecting your privacy. This privacy policy sets out how we collect, store, process, transfer, share and use data that identifies or is associated with you (“personal information“) and information regarding our use of cookies and similar technologies.
1.2 We operate a cloud-based legal Artificial Intelligence solution available via our websites (our “Websites”) including at https://www.vetoai.ai/ as well as other products and services that we make available (the “Service”).
1.3 This privacy policy applies to the Service. 1.4 Before accessing or using the Service, please ensure that you have read and understood our collection, storage, use and disclosure of your personal information as described in this privacy policy. By accessing or using the Service, you are accepting and consenting to the practices described in this privacy policy.
2. Personal Information we collect
2.1 Information You Give to Us
User account information: We require everyone with access to our Services to have an account with us. When you or your employer creates an account for you to use the service, we collect personal data including but not limited to your name, email address, phone number, role, language preferences and account credentials.
Communication information: When you contact us for customer support, feedback, or inquiries, we collect your name, email address, phone number, and any other information you provide us with to assist you or resolve your issue. We may monitor and record phone conversations or email communications between you and our employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting.
Social media information: We have accounts on social media sites like LinkedIn, YouTube, Instagram, and X (“Social Media”). When you interact with our Social Media, we will collect personal data that you elect to provide to us, such as your contact details and third parties that host our Social Media may provide us with aggregate information and analytics regarding your use of our Social Media.
2.2 Information that we collect automatically
We collect your personal data indirectly, including through automated means from your computer or device. This information includes:
Log Data: Information that your browser or device automatically sends when you use our Services or access our website. Log data includes your Internet Protocol Address (“IP Address”), browser information, the date and time of your request, and how you otherwise use certain features or interact with us (collectively “Log Data”).
Cookies and Similar Technologies: We use cookies, scripts, or similar technologies (collectively “Cookies and Similar Technologies”) to manage the Services and to collect information about you and your use of the Services. A cookie is a small string of information that websites you visit transfer to your computer for identification purposes. These technologies help us to recognize you, customize or personalize your experience, market additional products or services to you, understand your preferences, improve your website experience, and analyse the use of our Services to make them safer and more useful to you.
We also collect certain device and connection-specific information when you install, access, or use our Services. This includes information such as the name of the device, operating system, device identifiers, and browser you are using (collectively “Device Information”). The specific Device Information collected will depend on the type of device you use and its settings.
2.3 Information collected from third parties
We may collect information about you from third parties, such as security partners, marketing vendors and event organizers. Our Subscribers may give us information about you, such as your contact details, in order to facilitate us providing our Services. We may combine this information with information we collect from you and use it as described in this Privacy Policy.
2.4 Publicly available information
We provide access to publicly available information (for example, judgments and decisions) within our Services. Personal data included in publicly available information is only processed so that our Services can provide more accurate and relevant responses. It is not provided to intentionally identify individuals. We also collect publicly available information about Subscribers and prospects, including name, email address, phone number and other contact details.
3. How we use your personal data
We may use Personal Data covered by this Privacy Policy for the following purposes:
to provide, administer, maintain, and/or improve our Services;
to provide you with support services, resolve issues or reply to your queries;
to manage and remember your preferences and customize the Services;
to communicate with you, including to send you information or marketing about our Services and events; to analyze and study the effectiveness of our Services and to develop new features and services;
to verify your identity, prevent fraud, criminal activity and to ensure the security of our IT systems, architecture, and networks; to prevent misuse of the Services and enforce our legal terms;
to comply with legal obligations and legal processes, and;
to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
We will not use the files and documents that you upload on the service to train our models or improve our services.
4. Disclosure of your personal information
In certain circumstances, we may share your Personal Information with third parties without further notice to you, unless legally required, including without limitation in the situations below:
4.1 We may share your personal data with other entities within the A G Group of Companies corporate group (our “affiliates”). Our affiliates will only use the personal data we share with them in a manner consistent with this Privacy Policy.
4.2 Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share your personal data with vendors and service providers, including providers of hosting services, cloud service providers, and other information technology services providers, event management services, email communication software and email newsletter services, advertising and marketing services, and web analytics services. Pursuant to our instructions, these parties will access, process, or store personal data in the course of performing their duties to us.
4.3 Third-party Websites and Services. Our Services may contain links to other websites not operated or controlled by us, including social media services (“third-party sites”). The information that you share with third-party sites will be governed by the specific privacy policies and terms of service of the third-party sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the third-party sites directly for information on their privacy practices and policies.
4.4 Other users: When you are using the collaboration features within our service, certain actions you take may be visible to other users of our services.
4.5 Plug-Ins. When you are using third party applications and choose to connect your account on our service with such external third-party applications (for example to use our Microsoft Word plug-in) the providers of those services or products may receive information about you from us or others. Please be aware that when you use third-party sites or services, their own terms and privacy policies will govern your use of those sites or services. Please contact the supplier of such applications directly for information on their privacy practices and policies.
4.6 Business changes: If we are involved in strategic transactions, (such as sale, merger, reorganizations, liquidation, or transition of service to another provider), your personal data and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.
4.7. Legal Requirements: We may also share your personal data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.
5. Security
We employ industry standard technical, organizational, and physical safeguards and security measures to protect the Personal Information we collect from you. These safeguards and security measures relate to our personnel, facilities, hardware and software, networks, access controls, monitoring and logging, vulnerability and breach detection, incident response, and encrypted data transfers and storage.
However, a certain degree of security risk remains inherent in all internet and information technologies, and we therefore can never fully guarantee the security of your Personal Information. As part of our security program, we have implemented security controls pertaining to our response, investigation, and remediation of data security incidents. In the case of a data security breach involving your Personal Information, we notify you without undue delay after we become aware of such breach, as required by applicable law.
6. Retaining your information
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of our legitimate business interests and satisfying any legal or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and the applicable legal requirements.
7. Minors Data
Our websites and services are not directed to anyone under the age of 18. We do not knowingly collect Personal Data from anyone under the age of 18. If you have reason to believe that a minor under the age of 18 has provided Personal Data to us through our Services, please email us at contactus@vetoai.ai and we will endeavor to delete that information from our systems.
8. Your rights in respect to your personal information
In accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:
8.1 Right of access and portability: The right to obtain access to your personal information along with certain information, and to receive that personal information in a commonly used format and to have it ported to another data controller.
8.2 Right to rectification: The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete.
8.3 Right to erasure: The right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed.
8.4 Right to withdraw your consent: The right to withdraw your consent at any time, if we collected and processed your personal data with your consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
8.5 Right to object: The right to object, on grounds relating to your particular situation, to the processing of your personal information, and to object to the processing of your personal information for direct marketing purposes, to the extent it is related to such direct marketing.
To exercise any of your rights you can contact us using the contact details provided under the ‘How to Contact us’ heading at section contactus@vetoai.ai below. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
9. Updates to this Privacy Policy
We may update this Privacy Notice from time to time in response to changing legal, regulatory, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
10. How to contact us
If you have any questions about our Privacy Policy or any other privacy related issue, please contact us at contactus@vetoai.ai or via mail.
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